Thos looks like a cut rate knock off that is understaffed and lack space to stores units so they charge you to do it for them.īroken trucks, Horrible service!!!!!!!!!!!!!!!!!!!!! Do not use!!!!!!! Once you are a customer, they do not answer your calls, every time I call them it is at least a 45 min wait time to reach a person. My advice? Go with PODS, they cost more but I've used them before and were very prompt and professional. Rep stated earliest date for pickup was August 9th and I had to pay another month.īurden of proof is on me to show proof of call even though they confirmed they saw no return call on file. The 18th was my due date and no one returned any calls.įinally my wife says we should call to order a new container, got a live person on the 3rd ring. Unloaded container at our new house and started trying to call on July 14th for pickup and again got no one and no return call. We were moving July 1st and had our container loaded by the 25th of June.Īttempted to call both local rep and 1800packrat and left messages with both after waiting 20 minutes waiting for someone at 1800packrat to answer.Ĭalled agin on the 26th multiple times, no call back.įinally on the 28th the local rep called after I reached someone on 1 800 number.Īfter arguing they finally agreed to come on the 1st. Started great, called and 16' container was dropped off right on time. Got a one because that was as low as I could to start a review.
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